Betjij Privacy Policy — Your Information Secure Our commitment to you

This privacy policy describes our commitments and practices regarding the personal information of all users of the betjij platform and betjij.click. It applies whenever you create an account on betjij, use the platform, or access any of our services.

Privacy matters deeply to people in Bangladesh. We understand the real risks of a mobile number or financial details falling into the wrong hands. That is why betjij has treated data protection as a core priority from day one — not simply because the law requires it.

Betjij collects information in three ways — directly from you, automatically through your use of the platform, and from third parties such as payment providers.

Betjij collects your information for one purpose only — to deliver you a better experience. Each use is clearly outlined below:

• Account Management: For registration, login, password reset, and account security purposes.
• Payment processing: For accepting deposits, processing withdrawals, and verifying transactions.
• Identity Verification: To complete the KYC process, prevent fraud, and restrict minors from accessing the platform.
• Customer support: The support team can view your account details to understand your issue and resolve it quickly.
• Security Monitoring: To detect suspicious login activity, unusual betting patterns, or attempted fraud.
• Platform Improvement: To analyze usage patterns and improve the experience across the app and website.
• Legal Compliance: To meet regulatory requirements and comply with AML (Anti-Money Laundering) rules.

If you no longer wish to receive marketing emails or notifications from us, you can opt out at any time from your account settings.

Betjij does not sell your data. However, limited information is shared with trusted partners as necessary to operate the platform:

• Payment Providers (bKash, Nagad, Rocket): For processing deposits and withdrawals. Only transaction-related information is transmitted.
• KYC Verification Provider: For identity verification purposes. Documents are not retained after verification is complete.
• Cloud Infrastructure Provider: For data storage and secure management. These providers are not permitted to use your data for their own purposes.
• Legal Authorities: Only the necessary information is disclosed in response to a valid court order or lawful request from a regulatory authority.

Outside of the cases above, betjij does not share your data with anyone — no advertisers, data brokers, or other betting companies.

All data stored on betjij is protected by internationally recognized security standards. The core components of our security framework are:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• Data stored at rest is protected with AES-256 encryption.
• Payment card details (where applicable) are stored in compliance with PCI-DSS standards.
• Two-factor authentication (2FA) is optional for users but mandatory for administrative access.
• Regular security audits and penetration testing.
• Account automatically locks after repeated failed login attempts.

How Long We Retain Your Data

Betjij retains different types of data for different periods of time:

• Account Information: For the duration of your active account + 5 years after closure (as required by law).
• Transaction records: 5 years — mandatory under AML regulations.
• KYC Documents: 5 years after verification.
• Log files: 90 days — for security monitoring purposes.
• Support Conversations: 2 years — retained to facilitate dispute resolution.

Betjij uses cookies and similar technologies on its website and app. Cookies are small text files stored on your device that help the platform recognise you and deliver a better experience.

You can block cookies through your browser settings, though doing so may disable some betjij features. The mobile app uses equivalent local storage technology in place of cookies.

Betjij believes privacy is a fundamental right. You have the following rights over your data:

To exercise any of these rights, email us at support@betjij.click or submit a request via live chat. We will respond within 30 days of verifying your identity.

Betjij is strictly for users aged 18 and above. We do not knowingly collect data from minors, and if a minor is found to have an account, it will be closed and all associated data deleted.

• Date of birth is verified at the time of registration.
• Age is re-confirmed during the KYC process.
• Usage patterns are analyzed to detect potential access attempts by minors.

If you are aware that a minor has created an account on betjij, please let us know and we will take immediate action.

Betjij may update this Privacy Policy at any time. Users will be notified of any significant changes in advance via email or in-app notification.

Continuing to use betjij after any changes have been made constitutes your acceptance of the updated policy. We recommend revisiting this page from time to time to stay informed.

You can check the "Last Updated" date at the top of this page to see when the policy was most recently revised.

For any questions, requests, or complaints regarding your data, get in touch with betjij:

• Email: support@betjij.click
• Live Chat: 24/7 Support in Bengali

To verify your identity when processing a privacy-related request, we may ask you a few questions — this is done purely for your security. Once verification is complete, we typically respond within 7–30 business days.